SHIPPING & DELIVERY

Where do you ship?

We ship Worldwide. 


How much does shipping cost?

Shipping costs vary depending on where you are ordering from.

 

  NZ & AUSTRALIAN SHIPPING

We offer FREE COURIER SHIPPING ON ALL ORDERS OVER $50. 

For orders under $50, there is a $5 FLAT RATE for COURIER SHIPPING.

This is usually an overnight service, but can take up to 3 working days to reach your doorstep.

 

  WORLDWIDE SHIPPING

We offer FREE WORLDWIDE SHIPPING ON ORDERS OVER $150.
For orders under $150, there is a $20 FLAT RATE SHIPPING FEE.
It can take up to 5 working days to reach your doorstep. This is also a tracked service.

 


How do I know if my order has been sent out?

Once payment has been received, we get your order together ready to be sent out. We usually process and ship each order within 24 hours of receiving it.

Your will first receive an order confirmation email, and once we have packaged and sent out your order, you'll receive another email. The second email will include a tracking code.

If your order hasn't arrived by the latest approx delivery date, please email us immediately and we'll sort it out for you! 


Can I track the delivery of my order?

You can track your NZ order via Fastway Couriers (www.fastwaycouriers.co.nz)
You can track your Australian / Worldwide order via Aus Post (www.auspost.com.au)
Your tracking number can be found in your confirmation email. 

  

Delivery & Order Times

Please note that the times provided are just guidelines, and do not take into account any payment authorisation delays. We cannot be held accountable for delivery times once the order has left our hands.

 

Back-orders / Pre-orders

If you puchase an item that is not in stock, there are no additional shipping charges for the items that are shipped seperately (at a later time) to the original order.